Tag Archives: IT Support

Same thing cheaper….

Same thing cheaper!

If you’re in business then you will have had this conversation with a client at some point during your time. That said, you may well of had this conversation with a supplier at some point but when is the same thing … Continue reading

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Beware of the hoax

I have just had from a client what appears to be the latest scare, which will inevitably result in some kind of infection. This is how it looks, which by the way appears very genuine. From: Abuse Department [mailto:abuse-uk-irl@ripe.net] Sent: … Continue reading

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Remove XP Anti-Malware

Since I have had to remove this from 2 computers today, which coincidently were both running AVG, I thought I would post up the way to remove it from an ‘infected’ computer. NOTE: These instructions are intended as a guideline … Continue reading

Posted in IT Support, malware, Security, spyware | Tagged , , , | 1 Comment

The importance of listening

Over the years I have seen a great many IT engineers come and go, after all 16 years is a  long time in the trade. During that time I have also taught a number of engineers the best ways to … Continue reading

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What makes good IT Support

I was talking to a friend of mine recently and he was telling me about some problems he was having with a new client that his company was looking after. Now he’s no stranger as he has been working with … Continue reading

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