Tag Archives: IT Support

Same thing cheaper….

Same thing cheaper!

If you’re in business then you will have had this conversation with a client at some point during your time. That said, you may well of had this conversation with a supplier at some point but when is the same thing … Continue reading

Posted in Business, Personal Develoment, small business | Tagged , , , | 1 Comment

Beware of the hoax

I have just had from a client what appears to be the latest scare, which will inevitably result in some kind of infection. This is how it looks, which by the way appears very genuine. From: Abuse Department [mailto:abuse-uk-irl@ripe.net] Sent: … Continue reading

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Remove XP Anti-Malware

Since I have had to remove this from 2 computers today, which coincidently were both running AVG, I thought I would post up the way to remove it from an ‘infected’ computer. NOTE: These instructions are intended as a guideline … Continue reading

Posted in IT Support, malware, Security, spyware | Tagged , , , | 1 Comment

The importance of listening

Over the years I have seen a great many IT engineers come and go, after all 16 years is a  long time in the trade. During that time I have also taught a number of engineers the best ways to … Continue reading

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What makes good IT Support

I was talking to a friend of mine recently and he was telling me about some problems he was having with a new client that his company was looking after. Now he’s no stranger as he has been working with … Continue reading

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There’s a price on yer head

Some of you may have read that latest news that Microsoft has put out a $250,000 reward to find who is behind the Conficker worm that is said to have infected as many as 12 million computers.  They are doing … Continue reading

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Making work-flow

Before we, as a business, moved into managed services I looked into how it was being done and the various software that is typically used to implement a managed services practice.  There are two core elements that were being repeated … Continue reading

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But I know how to use office….

I’ve been working in computers now for about 15 years and seen many versions of software come and go.  My time in IT started with DOS 6 and Windows 3.1/Windows NT3.51, from there it build through the various Windows versions … Continue reading

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More details on Vista SP1

The latest word on Vista’s SP1 official release to the public looks set to be the 18th March 2008 and will be rolled out as part of the Windows Update program installed on Vista machines.  Microsoft however seem to still … Continue reading

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Windows 2003 Service Pack 2 Issues

For sometime I have found that on certain SBS server there have been some network performance issues which do not specifically seem to originate from anywhere specific. When you look at the spec’s of the server there are not bottlenecks … Continue reading

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