Category Archives: IT Support

Virtually the weekend

Today is shaping up to be a good end to a good week, not great but then not bad either. It has been a week of working with clients and working on my own business, which has been nice for … Continue reading

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Office 2003 & 2007

If you want to install Microsoft Office 2003 and Microsoft Office 2007 on the same Windows 7 computer there are a couple of considerations that should be made. Firstly, each version of Office must be installed into separate directories. In … Continue reading

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Dealing with failure

I consider myself to be very lucky as I love what I do. Sometimes it gets a little frustrating when everything happens at once and there is just not enough bodies to throw at the problems but on the whole … Continue reading

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Remove XP Anti-Malware

Since I have had to remove this from 2 computers today, which coincidently were both running AVG, I thought I would post up the way to remove it from an ‘infected’ computer. NOTE: These instructions are intended as a guideline … Continue reading

Posted in IT Support, malware, Security, spyware | Tagged , , , | 1 Comment

Trend Worry-Free Business Security

We have started to roll out as number of Trend Worry-Free Business Security installations in the last week or so and have run in to the same problem each time. Each of the installations have been to Microsoft Small Business … Continue reading

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Error running Active Directory Users & Computers in SBS2008

I ran into an issue on a new SBS2008 server at a clients office recently. Whenever I tried to launch Active Directory Users and Computers on the SBS2008 server it would come up with a Visual C++ Runtime error and … Continue reading

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How to look after your client

I went out today to visit a client who was having problems with ESET Anti Virus.  It transpired that despite paying for the software from their previous supplier and it being licensed until September 09 it was having a problem … Continue reading

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The importance of listening

Over the years I have seen a great many IT engineers come and go, after all 16 years is a  long time in the trade. During that time I have also taught a number of engineers the best ways to … Continue reading

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More IT support woe’s

One of our clients called a couple of days ago to say there was a problem on on of the workstations.  In summary the workstation kept crashing on the user and was generally unstable.  After looking I found a number … Continue reading

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What makes good IT Support

I was talking to a friend of mine recently and he was telling me about some problems he was having with a new client that his company was looking after. Now he’s no stranger as he has been working with … Continue reading

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