I, like many of the people that I associate with, strive to deliver good service to our clients. Indeed my basic hiring criteria when taking staff on is they must have the right attitude and personality, everything else can be taught. That may seem a little out there but I don’t think so as I run a people business that happens to do IT not an IT business that happens to deal with people.
Bad service will ALWAYS be discussed by many with the storey repeated many times. By contrast a good service will only be discussed with a select few people but they will be raving fans. In the last few days I have had a bad service from a company, I won’t go into it here, but suffice as to say I will not only avoid using them ever again but I will ensure that everyone I know does too.
As a friend of mine likes to say ‘you are only as good as your last job’…..wise words.