More IT support woe’s

One of our clients called a couple of days ago to say there was a problem on on of the workstations.  In summary the workstation kept crashing on the user and was generally unstable.  After looking I found a number of errors on the workstation and the main one which caused me concern was the errors below:

image

When we look closer at one of the entries we see the following:

image

Quite clearly this is a problem. Now the “D” drive is actually a CD/DVD drive and after checking with the client the drive was empty.  The errors were occurring throughout the day as well as overnight when clearly no-one was using it. So I recommended that he call Dell support as the unit was under warranty and it was most likely going to be a hardware fault probably a controller issue.  I spoke with him again later to check how things went and he told me the guy on the phone, in a strong Indian accent, has got him to run the diagnostics and everything checked out fine.  He was told that the error he was being shown was “normal” and was caused because there was not a CD in the drive!!! I really wish someone would have told me about this…all these years I was under the illusion that this symbol image combined with the word “Error” was a problem.  I’m so glad that a “quality” support service was able to clarify this clear mis-conception of mine, cheers Dell

– Rob

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